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Frequently Asked Questions
Can I return an item?
Of course you can. Providing it’s within 30 days of purchase, if you’re not completely 100% satisfied with your order get in touch with us as soon as possible so we can try and resolve the issue – in many cases we’ll find a solution so that you won’t even need to return your items.
Please note: We do not accept returns or refund purchases for customised or custom sized items, this includes custom sized netting.
Please note: We do not accept returns or refund purchases for customised or custom sized items, this includes custom sized netting.
Do you provide free shipping or will I be charged?
We keep our product prices as low as possible, unfortunately this means we can’t offer free delivery. Although thanks to the extensive range of couriers we use we’re able to provide a fantastic selection of delivery options at extremely competitive rates. Our delivery charges are based on the weight of the products you buy, so will vary from product to product. The full range of delivery options and costs are clearly displayed in your shopping basket before you checkout, so there’ll be no nasty surprises once you’ve confirmed your order.
How do I create an account?
Firstly welcome to Net World Sports! There are two ways to have an account created.
- If you have placed an order, you will automatically have an account set up
- Or, sign up now
Can I track my order to monitor it's progress?
Once your order has been dispatched from our warehouse and it’s winging its way over to you, you’ll receive an email update including full tracking details so you can check the progress on the relevant courier’s website. You can also do this by quickly logging in to your account on our website. Please note - Royal Mail is currently not a tracked service. If you have any problems tracking your order or wish to provide delivery instructions, please get in contact with our customer service team and we’ll do our best to help. Alternatively, please contact the courier directly.
How can I be sure that my order has been placed?
Once you’ve completed our checkout process, you will automatically be sent an email order confirmation containing all the key details about your purchase, including your unique order number that you should keep handy just in case you need to get in touch with us about anything. Please note that you won’t get any tracking information about your order in this email – you’ll receive a separate message once your items have been dispatched from our warehouse.
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Delivery Information
Standard Delivery
- Express: 1-6 working days (Monday to Friday)
- Standard: 6-12 working days (Monday to Friday)
International Delivery
- Express: 1-6 working days
- Standard: 6-12 working days
Postal strikes are not affecting our services, we are using alternative couriers.
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Return Information
"Can I return an item?"
If you are not completely happy with your product we have a 30 day returns policy. Please get in touch with us and our helpful customer service team will support with rectifying any issues.
"What is your returns policy?"
Don’t worry if you need to return an item, see below step by step information to do so.
Please note: We do not accept returns or refund purchases for customised or custom sized items, this includes custom sized netting.
For information on restocking fees, please see our terms and conditions
NB: We recommend you use a courier service with tracking, so you can see your package’s progress.
"Who pays for me to post the item back?"
You will be liable to cover the cost of the return of the item. We highly recommend using a tracked courier, as unfortunately we cannot be held responsible for any missing products.
- Contact our customer service team who will send you a returns form.
- Repackage your goods in their original packaging, including the form we have supplied you with.
- Return package in post to us to complete the process.
"What should I do if I’ve receive faulty goods?"
If for any reason at all you believe we’ve sent you faulty or defective items, we’ll try and get to the bottom of things as soon as possible. Call our Customer Service team and they’ll advise you on the best course of action.
"How will I receive my refund?"
We aim to make the process as easy as possible and try to refund in the same method as you have initially paid for your order.
"How long will it take for me to receive my refund?"
We aim for as the refund to be actioned as quickly as possible. Due to the multiple stages required in the refund process, it can sometimes take up to 14 days but we aim to keep you updated along the way.
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